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Refund & Return Policy

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Thank you for shopping with Wheel of Life Art Gallery. We take great pride in offering authentic, hand-painted Thangka artworks. Since each piece is unique and often made-to-order, we kindly ask you to review our return and refund policy carefully.

1. Return Policy

Due to the delicate and handmade nature of our Thangka paintings, all sales are final. However, returns may be accepted in the following cases:

✅ Eligible Returns:

  • The item was damaged during shipping

  • You received the wrong item or product

  • There are clear manufacturing defects (not applicable to minor natural imperfections)

❌ Non-Returnable Items:

  • Custom or commissioned Thangka paintings

  • Items returned without original packaging

  • Artwork that has been altered, used, or damaged after delivery

  • Digital downloads, e-books, or course materials

2. Refund Policy

If your order meets the return conditions:

  • You must notify us within 3 days of receiving the product

  • Send photos/videos clearly showing the damage or issue

  • Upon verification, we will either:

    • Issue a full refund to your original payment method, or

    • Offer a replacement or store credit

Please allow 5–10 business days for refunds to reflect in your account.

3. Return Process

  1. Email us at [info@wheeloflifeart.com] with your order number and reason for return.

  2. Include photos or videos of the product.

  3. Wait for our confirmation before returning any item.

  4. Pack the artwork securely in the original packaging.

Return Address:

Location:Thamel, Kathmandu, Nepal
Telephone:+977 9860799546, 9860799545
Email:info@wheeloflifeart.com

Note: Customers are responsible for return shipping costs unless the return is due to our error.

4. Damaged or Lost Shipments

If your package is damaged or lost during shipping:

  • Notify us and the courier company within 48 hours

  • Provide proof (images, tracking number, etc.)

  • We’ll work with the courier and update you with the resolution

5. Contact Us

If you have questions about returns or refunds, please reach out to:

📧 Email:info@wheeloflifeart.com
📞 Phone: [+977 9860799546, 9860799545]
🕒 Business Hours: [Sunday – Saturdday: 10 AM – 10PM]